MVP HOSPITALITY & GOLF EXPERIENCE
I created MVP Hospitality & Golf Experience in 2014 from an idea shared with my wife Victoria and from the desire to make the most of all the knowledge, skills and experience gained working in the world of Luxury Hospitality as General Manager and Sales & Marketing executive of Hotels, Resorts and Golf in Italy and abroad.
MVP, first of all, is the summary of Michele & Victoria Pani, indicating that we are at the complete disposal of our partners.
In the world of sport, however, MVP stands for Most Valuable Player, often not the best player ever, but the one whose performance makes the team’s success possible even in a few minutes.
This is the core value of MVP: To support our partners to achieve the desired success and make them feel like the MVP in the professional challenges they face every day.
MVP offers tailor-made solutions of the highest quality for Hotels, Resorts and Golf Clubs in all management and commercial aspects.
Our “Business Solutions” services provide advantages to address all operational, managerial and strategic aspects at the highest level, while our commercial representation services allow our partners to improve the performance of their Properties and grow their business.
Our economic proposal is based on “Performance Coaching”. The relationship with our partners is built also on the basis of the results to be achieved in all the activities we carry out and is structured with total customization of the economic and qualitative objectives.
WE DO NOT OFFER FIXED COSTS: OUR COSTS ARE VARIABLE AND WILL BE DETERMINED ONLY ON THE BASIS OF THE EXPECTED RESULTS!
GHOST ADVISOR (MISTERY GUEST)
MVP also offers a unique “Ghost Advisor as Mystery Guest” service following the quality standards of the most renowned companies on the market and customizing them according to the needs of our customers.
Who can benefit from the “Gosth Advisor as Mystery Guest” service?
Hotels & Resorts and tourist activities of all kinds: Golf Clubs, Restaurants, Amusement parks, Airlines, Car rental.
What is it about?
The service is not only a quality control of the product and the service provided, but is also aimed at “measuring” the performance of the personnel involved in various situations that could be uncommon or routine, as well as in the management of emergencies: such as a complaint or dealing with a particularly demanding Guest.
How we help managers and aspiring managers:
Training and COACHING / MENTORSHIP
We have met many capable and professional managers in the hospitality world who wanted to grow and trusted us as a “Mentor” with the aim of developing their career.
If you are a manager or aspire to become one, we are at your complete disposal with our coaching and training sessions on specific needs or problems you would like to address or according to a specific path to be personalized on individual characteristics. In many years of managing luxury hotels and holidays we have faced various situations and difficulties and we will be thrilled to put our experience in the world of luxury hospitality at your disposal to guide you in your growth and avoid missteps, helping to accelerate your career!
You can work with us via Zoom, Skype, Microsoft Teams, Google Meet, you can also use WhatsApp or contact us in person and we will be happy to meet you and assist with your needs. The opinion of an expert is always fundamental in our work: we also rely on expert professionals who help us improve and grow!
Hotels, Resorts, Restaurants and Golf Clubs, the “Partners” we recommend!
Become a Guest in our MVP Club!
MVP guests are always recognized as special people within our Partners.On the dedicated web page, or on our Social Media, you will find special offers dedicated just to you!
Author: Michele Pani
After 35 years of hotel management and 47 years of golf, I help companies, entrepreneurs and managers to establish themselves and obtain the pre-set results.